If you still would like to exchange your bag please contact us and let us know that you would like to exchange the bag. Once we confirm the exchange you will need to mail your bag to:
9663 Santa Monica Blvd #1295
Beverly Hills, California US 90210
You will be responsible for the cost of shipping for your bag. Shipping costs are non-refundable and will be deducted from your credit amount upon completion of exchange. For example if you receive a credit for the purchase price (minus 25% restocking fee), the original cost of shipping will be deducted from your remaining credit amount.
Depending on where you live, the time it may take for us to receive your exchanged bag may vary. Most Fedex and UPS shipments arrive within a week in the continental US. International shipments can take longer if unexpected delays occur with customs.
For all exchanges, please use a trackable shipping service, purchase shipping insurance for the full purchase price and send it via signature required. We don’t guarantee that we will receive your returned item unless we sign for it.